A. Email Submission – submission and responses all stored in ticket system by Ticket ID reference.
1. Email to Helpdesk
2. Client Confirmation
3. Assignment Email to Agent
4. Agent Reply to Ticket sent to Client
3. Helpdesk – Tickets Page
4. Edit/Reply by Selecting Ticket
5. Submit Ticket – Select Open Ticket
Fill In Information – then Submit Ticket
Suggested results: